Privacy Policy

Insytte Global Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, purchase the Build Your Business Your Way Programme or otherwise interact with us.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is Insytte Global Limited, registered address 167-169 Great Portland Street, 5th Floor, London W1W 5PF.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at kezia@kezialuckett.com.

We may collect and process the following categories of personal data about you:

Identity and contact data: your name, email address, postal address, phone number and any other information you provide when registering for the Programme, completing assessments or corresponding with us.

Payment data: payment card details and billing information, which are processed securely by our third-party payment provider, Stripe. We do not store full payment card details on our servers.

Programme data: your responses to assessments, NeuroSignature profiles, NeuroBusiness Capacity scores, and any other information you submit as part of the Programme.

Technical data: IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform, and other technology on the devices you use to access our website.

Usage data: information about how you use our website and Programme, including session recordings, page interaction data and access times.

Marketing and communications data: your preferences in receiving marketing communications from us and your communication history with us.

We collect personal data through:

Direct interactions: when you fill in forms on our website, purchase the Programme, submit assessments, correspond with us by email, or otherwise provide information directly to us.

Automated technologies: as you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns using cookies, server logs and similar technologies. Please see our Cookie Policy for further details.

Third parties: we may receive personal data about you from Stripe (payment information) and analytics providers.

We use your personal data only where the law allows us to. The legal bases we rely on are:

Contractual necessity: to perform our contract with you and deliver the Programme, including processing your payment, providing access to sessions and materials, and communicating with you about the Programme.

Legitimate interests: to manage our relationship with you, improve our services, conduct research and analysis, maintain the security of our systems, and enforce our legal rights.

Legal obligation: to comply with applicable laws and regulations, including tax and accounting requirements.

Consent: where you have given us explicit consent, for example to send you marketing communications or to use your testimonial and image in our marketing materials.

We do not sell your personal data. We may share it with:

Service providers: third parties who provide services on our behalf, such as Stripe (payment processing), Zoom (session delivery), email delivery services, and IT support providers. These providers are contractually required to protect your data and use it only for the purposes we specify.

Professional advisers: including lawyers, accountants and insurers, where necessary to enforce our rights or comply with legal obligations.

Regulators and authorities: where we are required to disclose information by law or to protect our rights, property or safety.

Some of our service providers are based outside the UK. Where we transfer your personal data internationally, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office, to protect your data in accordance with UK GDPR requirements.

We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction. This includes encryption, access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements.

Typically, we retain Programme participant data for six years after the end of your participation, to comply with tax and legal obligations and to support any follow-up services. Marketing data is retained until you withdraw your consent or unsubscribe.

Under UK data protection law, you have the following rights:

Right to access: you can request a copy of the personal data we hold about you.

Right to rectification: you can ask us to correct any inaccurate or incomplete personal data.

Right to erasure: in certain circumstances, you can ask us to delete your personal data.

Right to restrict processing: you can ask us to restrict the processing of your personal data in certain situations.

Right to data portability: you can request that we transfer your personal data to you or to another organisation in a structured, commonly used format.

Right to object: you can object to the processing of your personal data where we rely on legitimate interests or for direct marketing purposes.

Right to withdraw consent: where we process your data based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at kezia@kezialuckett.com. We will respond to your request within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: kezia@kezialuckett.com

Post: Insytte Global Limited, 167-169 Great Portland Street, 5th Floor, London W1W 5PF.